Time to Consolidate, Not Complicate
Why businesses are consolidating use of a single support solution for both customers and employees.
The day-to-day experiences of customer care...
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Published: Nov 18, 2022
Published: Jan 20, 2023
A shift in behavior: Why grocery shoppers are going digital
The pandemic has changed the way many people buy their groceries. With the rise of online shopping, grocery customers crave ease, affordability and speed,...
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Published: Oct 28, 2022
IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment
This study applies the IDC MarketScape methodology to evaluate major global collaborative and community platform vendors.
As the pandemic drove...
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Published: Mar 20, 2023
Digital Meets Physical: Do Your Customer Experiences Deliver?
Todays’ viewers, fans and subscribers expect the same high-quality, digitally driven experiences and self-service options that they encounter in...
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Published: Dec 20, 2022
Cloud Operations eBook
No matter where you are on your cloud journey, AWS Cloud Operations can help you speed up innovation by delivering operational outcomes in cloud, hybrid,...
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Published: Nov 08, 2022
How to monitor ESG goals—and put them at the heart of your business
Business leaders are placing an increased emphasis on their environmental, social and governance (ESG) goals. Find out how cloud-based tools can provide...
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Published: Mar 13, 2023
A refined pipeline: EdgePetrol boosts their pipe feed by 300% with Gong
EdgePetrol’s prospect base was so used to the status quo, they didn’t recognize their situation as problematic, or see a need for a solution....
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Published: Mar 13, 2023
The Data-backed Guide for Closing Complex 6-Figure Deals
How expectations have shifted:
Buyers demand more from sellers.
B2C experiences have set new buying standards, and set the bar pretty high. Netflix...
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Published: Nov 30, 2022
Surpass the competition in financial services with complete and seamless collaboration
In 2020, the financial services industry was forced into a sudden acceleration of digital transformation following the start of the COVID-19 pandemic....
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Published: Nov 08, 2022
Relationship Marketing: Drive revenue, create personalized experiences, and deliver a unique value exchange across the entire customer lifecycle
With the recent drive towards consumer privacy over the last decade, the environment for brand marketers is changing fast. As the world evolves, so does...
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Published: Mar 10, 2023
Consumer Trends Index 2023 for Europe
Listening to consumers is more important than marketing to them. And with a looming pan-European recession, this has never been more important. That’s...
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Published: Jan 11, 2023
The biggest supply chain challenges – How the EY-Microsoft Alliance can help solve them
Today, supply chain disruptions are everywhere. Inbound, securing raw materials, parts and products can be slow, expensive and unreliable. Outbound, it’s...
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Published: Mar 13, 2023
The Revenue Leader's Guide To Growth In 2021
Our team at Gong draws on a wealth of data to find solutions for sales teams. And while our product can help sales leaders and their teams answer these...
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Published: Mar 22, 2023
Targeted Marketing at Scale - Commvault
Commvault is a global leader in enterprise data management software. The company delivers cloud and on-premise environments for some of the world’s...
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Published: Jan 24, 2023
Converse Case Study
This case study describes the effects of deploying Customer Engagement Platform at Converse online store, a franchise operated by Orbico.
Our cooperation...
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Published: Jan 24, 2023
10 success stories of World's largest brands implementing Customer Engagement Platform
Working with market leaders, we create unique implementations that help us boost their sales results and at the same time improve the Marketing Automation...
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