5 remedies for the top IT pains
Major shifts like hybrid working mean the pressure is on for your IT teams to minimise business-critical incidents. When you break down barriers between...
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Published: Apr 04, 2023
Published: Jun 02, 2023
How Top it and Marketing Teams Can Move from Customer Experience to Experience Innovation
Customer experience (CX) has historically been a marketing team mandate to innovate across sales, service and commerce. But retail teams have increasingly...
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Published: Apr 13, 2023
Relationship Marketing
It’s been a wild few years for marketers. In 2018, after Cambridge Analytica practices were revealed, we saw consumers stand up for themselves, advocating...
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Published: May 16, 2023
The Complete Guide to Zero-Party Data in 2023
This paper will show rather than merely tell, taking you through the privacy landscape, the four types of consumer data and how zero-party data is the...
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De puntjes verbinden tussen klanttevredenheid en werknemersprestaties
De betrokkenheid van werknemers is de hoeksteen van klanttevredenheid. Toch hebben veel organisaties geen duidelijk zicht op hun onderlinge afhankelijkheden...
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Published: Mar 14, 2022
What is an eCheck, and How Do You Use it?
An eCheck is a payment method that allows small businesses to take payments directly from their customers. Learn how it works and how to use it here. ...
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Published: Mar 14, 2022
Help Your Small Business With Cash Flow Management
Cash flow management is the key to success for every small business. Learn key strategies for cash flow management on our blog.
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14 idées de personnalisation novatrices pour le client « digital first »
Avant 2020, la personnalisation client était une belle idée. Cependant, la pandémie mondiale a tout changé. Les clients et...
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Published: Jul 05, 2022
Der ultimative CX-Leitfaden für Agenten: Wie man zum "bevorzugten Arbeitgeber" wird und nicht zum Internet-Meme
Sind Ihre Agenten in der Lage, sprachliche und digitale Interaktionen in einer digital-first Omnichannel-Umgebung zu handhaben?
Wir haben...
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The Foundation for Future Commerce
Customers walking into stores are trading transactions for inspiration and experiences—the convenience of picking up or returning an online order...
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Denk verder dan traditionele CRM om uw klantenservice te verbeteren
Een van uw grootste kansen om een superieure klantbeleving te bieden is via de klantenservice. Traditionele CRM-systemen voldoen hiervoor gewoonweg niet...
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Published: Jun 01, 2022
Evolving Customer Experience and Expectations in Australia
Delivering a great customer experience is essential in
any business. It drives loyalty, customer retention and,
by extension, revenues and profits....
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Published: Oct 14, 2022
Best-In-Class Email Marketing
Interactions between consumers and brands are increasingly playing out across a wide variety of different online touchpoints, channels, and platforms....
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Published: May 30, 2022
How Michaels Transformed Its Personalization Strategy: Unlocking Greater Loyalty & Engagement
Michaels has always understood the value of personalization. But as the craft retailer’s reach has expanded in both the digital and brick-and-mortar...
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